Thursday, June 22, 2006

Why Do They Do This

You know what really bugs me is when big corporations have voice activated phone systems. I feel like such a turkey saying Yes or No to a computer. And the computer always sounds so chipper. And for some reason it never recognizes when I say Well Duh! It just says I do not understand. Well Duh!

And then you have the companies that won't talk to you because your name isn't listed on their computer. Please have Mr. Jaj call us. We're not allowed to talk to you. I'm now covering my ears. Thhhbbbtt!

Why yes, I do need a coffee. Why do you ask?

2 comments:

Anonymous said...

I know exactly what you mean. Last night I'm ordering Swiss Chalet Take-out. I go through a whole checklist of questions, answering yes or no to the questions. Then I have to read my credit card number. I read all the digits, but when it is repeated back - it always turns the first digit 3 into a 5. No, that is incorrect. Yes, I will repeat it. But when I do, yelling the number loudly and enunciating them to the max, the 3 turns into a 5 again. I end up handing the phone to JB and asking her to deal with it - she calmly enters the numbers by pressing them on the phone and the order is put through. Good thing the food doesn't arrive for 45 minutes because that's how long it takes me to calm down. In hindsight, I'm not all that sure that it was a voice activated system at all - just a person toying with me. This gives me an idea for the next time a telemarketer calls my house. Hmmm, I can't wait.

Have you ever called 310 Bell and gotten the voice activated machine there? They even give her a name - Emily. I call from time to time, mostly just to talk. She has a terrible sense of humour. It's very hard to rattle her as well. Takes a lot to get her upset. I think I've only made her swear at me once. She's smarter than the Swiss Chalet chick though - understands more words than just "yes" or "no" and she knows her numbers much better too.

Hmmm, just had another thought. Expanding on my earlier idea of impersonating a voice activated machine like Emily for the next time a telemarketer calls. What if I impersonated a voice activated machine with Turret's Syndrome. That could be even more interesting. I may practice on JB first tonight at dinner and see how it goes.

Thumbelina's Mom said...

Poor JB...although the more that I think about it - would she notice a difference??